Services purchased through open, open value and open value subscription licensing agreements, and services in an Office 365 Small Business Premium suite, purchased as a product key, are not eligible for service credits based on service charges. For these services, any service credit to which you are eligible is credited in the form of periods of service (i.e. days) as opposed to service charges, and all references to “applicable monthly service charges” are removed and replaced with “applicable monthly period.” This service level agreement for Microsoft Online Services (this “SLA”) is part of your Microsoft volume license agreement (the “agreement”). The basic terms that are used in this ALS but are not defined have the meaning assigned to you in the agreement. This ALS applies to microsoft online services (a “service” or “services” listed below), but does not apply to separate services that are related to or related to services, or to local software that is part of a service. The ACI document,Best Practice Guidelines – Airport Service Levels Agreement Framework contains a series of recommendations for the development of a contractual framework for service level agreements between airport owners, operators, regulators and/or third parties. This framework has been integrated and referenced in the new IATA Airport Development Reference Manual (ADRM – 10th edition), created in collaboration with the ACI. Under this agreement, all parties agree that the ICDS-ACI infrastructure may not be operational during or after a site failure in facilities hosted by computer equipment. In the event of failure during the duration of the agreement, ICDS-ACI will coordinate the restoration of services in accordance with the ICDS-ACI disaster recovery plan.
Information about the disaster recovery plan can be found on the ICDS website ics.psu.edu “assist windows” refers to the period during which a service function or compatibility with a separate product or service is supported. If you purchased a service from a reseller, you will receive a service credit directly from your dealer and the reseller will receive a service credit directly from us. The service credit is based on the estimated selling price of the service concerned, which we have set at our discretion. Where appropriate, a level of service agreement should be formalized among stakeholders to ensure that expected service levels are achieved throughout the passenger journey, while ensuring that appropriate triggers are provided to reflect growth in demand or systemic changes that affect the overall performance of the airport system. If we do not reach and manage service levels for each service as described in this ALS, you may be eligible for credit on a portion of your monthly service charge. We will not change the terms of your ALS for the initial duration of your subscription; However, if you extend your subscription, the current version of this ALS on the renewal date applies throughout the extension period. We will provide at least 90 days in advance for significant changes to this ALS. In addition, these guidelines are intended to guide airport owners, operators, regulators and/or third parties: the airport community, including airport owners, operators, regulators and/or third parties who are directly involved in day-to-day operations at airports, is covered by these guidelines. Service credits apply only to fees paid for the service, service or service rate for which a level of service has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to fees paid for the service resource or level.
The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month.